Racks, power, connectivity — that’s the stuff most conversations around colocation focus on. Here’s what they too often skip: what happens when you need to access your equipment?
Here’s how it works at Xtreme Networks.
Standard access: booked, not walk-in
Xtreme Networks’ Thorndon facility offers standard access Monday to Friday, 8am to 5pm — appointment-only, booked 24 hours in advance.
That’s not red tape for its own sake. A secure, carrier-neutral facility with dual UPS systems and backup generators stays that way by knowing who’s coming in, and when. It protects every business with gear on site — not just yours.
What it costs
First hour, first visit each month: free.
Xtreme Networks keeps it simple: one free hour per month, then a flat rate — $150 per hour— no sliding scale, no surprises. And if your rack only needs the occasional visit once it’s set up and running, that free hour usually covers it. Worth factoring in when you’re comparing colocation providers.
When it’s not routine: emergency access
Standard hours are fine for planned visits. They’re no use at 2am when something’s dropped.
That’s what 24/7 emergency access is for. If your equipment fails outside business hours, you’re not waiting until Monday to get to it. A facility with business-hours-only access adds a second point of failure — not to your infrastructure, but to how fast you can respond to it. Emergency access closes that gap.
The short version
Access at Xtreme Networks is booked, not walk-in — Monday to Friday, 8am to 5pm, with 24 hours’ notice. First hour’s free every month, and if something breaks outside those hours, emergency access is there around the clock.
No worries, even outside office hours.
Ready to see how colocation could work for your business? Let’s connect.